It's tempting to act like the tough guy if you're afraid of losing out or aren't used to asserting yourself, but hardball tactics erode trust and don't always work.
Kerala, the only state in India to have confirmed cases of covid-19, swiftly contained an outbreak of Nipah, a nasty virus, in 2018 and has since bolstered its health system.
And with that you have six different strategies for dealing with a difficult boss or handling others who are impatient or frustrated while you're trying to communicate what you want to say.