No thanks. I want to have a refund.

不用了。我想退。

The customers need their receipts to refund their items.

顾客要退需要收据。

But returns are a headache for retailers.

但退很让零售商头疼。

Have you heard about the refund guarantee?

你听说退担保了吗？

You can't return the panel, can you?

这块板不能退吧，是吧？

The store has a 30-day return policy.

该商店有30天的退政策。

Have you heard about the refund guarantee?

你听说退担保了吗？

Take it back. You can call Bex and set up a refund.

拿回去，你可以联系Bex 退。

They wouldn't let me return it. They said it was open and used.

他们说不能退 开用过了。

My customer goes online and tells me they're returning this item for these reasons.

消费者上线告诉我某些原要退。

Returns are one of the biggest profit losses for online retailers.

退是在线零售商最大的利润损失之一。

You might be surprised at what happens when you ship something back.

你可能会对退后发生的事情感到惊讶。

We'll put credit back on your card for the return.

我们会在你的卡上记入退的信用额度。

Now, many companies offer free returns, right?

现在许多公司都提供免费退服务，对吗？

Yes. So this means that you can return it for free.

是的。所以这意味着你可以免费退。

So the decision is almost final.

所以他们基本上不会退。

The most important is trying to lower returns of products, which cost the firm millions of euros a year.

最重要的一项是努力减少退——该公司每年退损失数百万欧元。

That is if you buy something, you can't return it.

就是说如果你买了东西，你就不能退。

No problem, but I am gonna have to charge you a small helium restocking fee.

没，但我得跟你们收点氦气退费。

If you are dissatisfied with this product, please return it.

【dissatisfied】如果您对此产品不满意，敬请退。